UFA Co-operative Ltd. is hiring a
Customer Sales & Service Representative

Job Description:

• Reporting to the Store Manager, the Customer Sales and Service Representative 2 is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs.
• This position will cross-train in multiple functions of the store or site.

Key Responsibilities/Accountabilities:

• Maximize sales and customer support through best-in-class customer service.
• Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
• Responsible for CRM with regular UFA customers.
• Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed.
• Assist with the accurate and timely shipping and receiving of products .
• Ensure store, yard, site, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
• Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained.
• Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard and assists in merchandising decisions.
• Assist with special projects, such as other support for other agency sites, farm stores, farm shows, trade fairs, etc.

Qualifications required for the position:

• Grade 12 diploma with 3-5 years of related experience.
• Cash handling, computer proficiency, previous customer service experience required.
• Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
• Self-motivated with a continuous learning approach about the business of UFA.
• Strong interpersonal and relationship building skills.
• Capable of physical labour; capable of lifting up to 25 kg.
• Warehouse or yard and forklift experience an asset.
• Must remain current with any and all required certifications, including WHMIS and TDG.

Diversity, Inclusion & Belonging:

• At UFA we care about the lives of our employees, members, customers, elected officials, and partners.
• We strive to create an inclusive environment that welcomes employees from diverse populations and backgrounds, where everyone can do their best work.