UFA Co-operative Ltd. is hiring a
Customer Sales & Service Representative

Job Description

• Department: Agriculture Retail
• Employment Type: Part-Time
• Requisition ID: 988
• Date Posted: April 17, 2025
• Closing Date: May 1, 2025 or until filled

Position Summary

• Reporting to the Sr. Store Manager, the Customer Sales and Service Representative 2 is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs.
• The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• This position will cross-train in multiple functions of the store or site.

Key Responsibilities/Accountabilities

• Maximize sales and customer support through best-in-class customer service.
• Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
• Responsible for CRM with regular UFA customers.
• Perform opening/closing balancing cash procedures including paper flow in an accurate and timely manner.
• Ensure store, yard, site, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
• Assist with special projects, such as other support for other agency sites, farm stores, farm shows, trade fairs, etc.

Qualifications required for the position

• Grade 12 diploma with 3-5 years of related experience.
• Cash handling, computer proficiency, previous customer service experience required Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
• Intermediate level of product knowledge.
• Self-motivated with a continuous learning approach about the business of UFA.
• Strong interpersonal and relationship building skills.

Benefits

• Opportunity for continuous learning about the business of UFA.
• Fostering an inclusive environment that welcomes employees from diverse backgrounds.
• Potential for growth and development within the company.