Sunrise Farms is hiring a
IT Help Desk & Customer Care Specialist
Job Description:
- Sunrise Farms is a group of companies with primary focus in the poultry industry. From our hatcheries to our “ready to eat” state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at our facilities across Canada. Our test kitchens have the most current cooking equipment replicating that used in commercial establishments, to facilitate precision testing. This way you know the product you receive will perform to your expectations. We are proud of our long-standing partnerships with family-owned Canadian chicken farmers to produce high quality products.
- Working in an IT environment 3-5 years in a customer service-oriented role.
- Background in a Help Desk environment tiers 1 & 2.
- Understanding of Incident and Change Management and ability to follow Sunrise Farms’ process, procedure standards and methodologies.
- Basic understanding of Infrastructure, Business Applications, and Help Desk technology.
- Working knowledge of Active Directory and related user management tasks.
- Well-developed practical operating knowledge of common desktop / laptop hardware and application software--specifically, Windows, MS Office Suite, iOS configuration, workstation imaging processes and print services and printers; system application, systems management, data communication including basic networking in LAN/WAN environment and remote access solutions.
- Working in an environment requiring constant and clear communications both verbal and written.
- Working in a team environment and experience working cohesively with related IT teams.
- Basic understanding of the project management life cycle.
- Gathering information, analyzing and providing trending analysis.
- Proven writing skills with the ability to organize and present information in various forms such as textual, graphical and statistical.
- Sufficient mobility to complete cabling and setup tasks.
- This is a 24/7 environment and availability via mobile services outside of office hours is occasionally required .
- Available to cover an 8 hour shift any time between 7am – 6pm PST shifts, Mon-Fri in Lethbridge facility and other office locations across the country.
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Primary Tag: Other: General Job ID: 20268 Source: jobs.lever.co See More Jobs In: Alberta, Canada
